We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Celtic Bee purchase, we realize there are times when you may need to return a product.  If you need to return your product, please review the information below.

• Returns must be made within 30 days of your receipt date for a refund.

• Merchandise must be in its original, unopened, and unused condition.

• We regret that we do not refund original shipping costs with the return.

• Please note on the front side of your receipt or packing slip the reason for your return.

• Please mail your thecelticbee.com return to:

            The Celtic Bee

            Attn: Returns/Exchanges Dept

            252 Aldo Drive

            Bunnell, Florida 32110

 

• You will be responsible for the return shipping & handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy).

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

• Please do not mail any packages C.O.D., as they will not be accepted.

 

Only items purchased on www.thecelticbee.com may be accepted for return.  Items purchased from thecelticbee.com cannot be returned or exchanged at retailers that sell The Celtic Bee products.

 

Please contact customer service with any questions through the chat feature at www.thecelticbee.com or by phone at

1-386-278-3375 (M-F 9 AM-6 PM EST)

 

Please Note:  Empty containers cannot be accepted for refund.

 

EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.

• We accept exchanges on items purchased on beautyforreal.com only up to 30 days after the original purchase. 

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 

• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 

• You will be responsible for the return shipping & handling charges, which will not be refunded. 

• Ship your exchange to us via a pre-paid package:

            The Celtic Bee

            Attn: Returns/Exchanges Dept

            252 Aldo Drive

            Bunnell, Florida 32110

 

Please contact customer service with any questions through the chat feature at www.thecelticbee.com or by phone at

1-386-278-3375 (M-F 9 AM-6 PM EST)

 

Please Note:  Empty containers cannot be accepted for an exchange.

 

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service through the chat feature at www.thecelticbee.com or by phone at 1-386-278-3375 (M-F 9 AM-6 PM EST) and we will respond with the appropriate return and/or exchange instructions.

 

ALLERGIC REACTIONS

 

We understand that sometimes certain products do not agree with your skin type. The Celtic Bee will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48 hours of use. The Celtic Bee reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.